Lupostrol

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Privacy Policy Lupostrol.co.uk

Last updated: 24/04/2025

At Lupostrol.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lupostrol.co.uk.

If you have any questions about this policy or how we handle your personal information, please contact us at:

Email: info@lupostrol.co.uk

1. Who We Are

Lupostrol.co.uk is operated by Lupostrol ltd, a company registered in the United Kingdom. Our mission is to provide high-quality pet supplements that support the health and wellbeing of dogs, with a particular focus on healthy aging and mobility.

2. What Data We Collect

a. Information You Provide to Us:

Email address
Name
Postal address
Phone number
Payment details (handled securely by Stripe or PayPal)
Any other information you voluntarily provide (e.g., newsletter sign-up, contact forms, account registration)

b. Information We Collect Automatically:

Browser type and version
IP Address
Time zone setting
Operating system and platform
Pages visited, time spent on site, and clickstream data (via cookies)

3. How We Use Your Data

We use your data for the following purposes:

To process and fulfill your orders
To provide customer service and respond to inquiries
To send marketing communications (with your consent)
To improve our website and services
To comply with legal and financial obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a contract: For order processing and delivery.
Consent: For marketing communications (you may withdraw your consent at any time).
Legal obligation: For tax, accounting, and compliance purposes.
Legitimate interests: To improve our services and ensure website security.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with the following trusted third parties, only where necessary:

a. Payment Processors:

Stripe: Used for processing card payments. Stripe handles your payment data securely. You can view their privacy policy at: https://stripe.com/gb/privacy.
PayPal: Used for processing payments via PayPal accounts or credit cards. PayPal’s privacy policy is available at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

b. Other Service Providers:

Couriers and delivery partners (to fulfill your orders)
IT support and website hosting providers
Marketing platforms (if applicable — e.g., email newsletter services like Mailchimp)
Legal, tax, and accounting advisers
Regulatory authorities if required by law

All third parties are required to respect your personal data and process it in accordance with UK GDPR.

6. International Transfers

If any of our service providers (including Stripe or PayPal) transfer your data outside the UK or EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government or the European Commission.

7. Data Retention

We will retain your data only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting obligations. Payment data processed by Stripe and PayPal is retained according to their respective policies.

8. Your Rights

Under the UK GDPR, you have the right to:

Access your data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to data processing
Data portability (transfer your data to another provider)
Withdraw consent (for marketing)

To exercise these rights, contact us at info@lupostrol.co.uk.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies collect information such as IP address, browser type, and pages visited. For more details, see our [Cookie Policy] (include link if separate).

You can manage your cookie preferences through your browser settings.

10. Data Security

We take reasonable steps to secure your data:

SSL encryption across the website
Secure servers and firewall protections
Access controls to limit data access to authorised personnel only

Payment information is processed securely by Stripe or PayPal — we do not store your full payment card details on our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact and Complaints

If you have questions or concerns, please contact us at info@lupostrol.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk, though we would appreciate the opportunity to address your concerns directly first.

Would you like me to prepare a matching Cookie Policy and add mention of newsletter platforms like Mailchimp if you're using them?